To initiate the exchange process, begin by choosing the trading pair that piques your interest. In the list of available coins, select the network to which you intend to send your deposit and the network through which you'd like to receive your coins.

At this stage, you have the flexibility to specify the quantity of coins you wish to send or receive. Our system will then automatically calculate the corresponding amount you need to send. By default, a floating exchange rate will be applied, which provides an approximate rate. Please be aware that this rate is not final and will be determined after you confirm the deposit. To secure a guaranteed receipt amount, simply click the "lock" option to select a fixed rate.

The final step is to enter the recipient's address. It's important to note that we validate the address to ensure it belongs to the selected network. For instance, if you opt for the Tron network for USDT, we will prevent the exchange if you mistakenly input an Ethereum address. This validation ensures that you insert the correct address corresponding to the chosen network.

To streamline the process of copying and transferring addresses, we've integrated WalletConnect. You can effortlessly link your address using WalletConnect or scan the QR code from your wallet. Your address will then automatically populate the field. Once you've reviewed and agreed to the terms, your swap will be ready to create.

This stage has 4 successful statuses:

You will be presented with a second opportunity to select the network for your deposit. Please ensure that you send your deposit exclusively to the designated address, within the specified network. If there is a MEMO requirement, kindly include it; failure to do so may result in potential loss of funds.

Upon confirmation, you will receive a unique exchange number, which you can click on to access our support. Additionally, you'll be provided with a designated timeframe within which to send your deposit. Rest assured that if your deposit doesn't arrive within the specified time, it poses no risk to the security of your funds.

To further streamline this process, we've introduced the option to send your deposit using WalletConnect. Simply scan the QR code and initiate the transaction directly from your wallet for added convenience.

Once you've sent your deposit, please allow time for the blockchain to confirm your transaction and for it to undergo verification through BestSwap.

This step occurs swiftly, almost imperceptibly, as your coins are seamlessly exchanged for the desired receiving coins.

Rest assured, we've initiated the transfer of your funds; however, they are currently pending confirmation from the blockchain until the transaction is assigned a unique hash.

Congratulations! In just a matter of minutes, your exchange journey has reached its successful conclusion. In the current status, you can access all the pertinent final data, and should you have any inquiries, our support team is readily available to assist you.

Furthermore, you have the option to obtain an exchange receipt. We will furnish you with the data from this exchange in a documented format. Simply provide your email address, and we'll deliver the file to your inbox or generate a PDF file for your convenience.

Regrettably, the allotted time for sending your deposit has lapsed. If you were unable to submit the deposit within the specified timeframe, please consider creating a new swap.

If you have already sent a deposit and it appears to be stuck or undetected by our system, there's no need to worry. Feel free to reach out to our support team for assistance or exercise patience as we work to resolve the issue.

It appears that you may have encountered a requirement for Know Your Customer (KYC) verification. Regular users need not be concerned about this hiccup, as it is an exceptionally rare occurrence. For more information, please consult our comprehensive KYC/AML policy.

In the event that something has gone awry, rest assured, we've got you covered. If you encounter any issues during the swap process, please don't hesitate to contact our support team to initiate a refund. Most likely, the obstacle you've encountered is due to technical or market-related factors beyond your control.